Embie Premium – EMBIE FAQ

What does Embie Premium include?

Embie — Sat, 24 Oct 2020 04:01:16 +0000

Embie is a freemium app. This means that certain features are only available to Embie Premium Members/Subscribers. To celebrate the launch of Embie we are offering all Embie premium features for free to all users.

Here’s exactly what’s included:

Free:
Add Previous Cycle Dates, protocol types and results.
Add current cycle date, protocol types and results.
Log and get reminders for your medications, supplements and herbs.
Track cycle specific Lab results
Track cycle specific Ultrasounds Results
Track cycle specific Egg Retrieval Reports
Track cycle specific Embryo Reports
Track your Transfer reports, TWW and results
Track your fertility history and medical diagnosis
Track your daily symptoms
Full Access to community
Access to some insight

Premium:
Everything included in the Free version, plus…
Real time treatment monitoring assistance
What to expect by appointment and medication type
Is this normal? We give you real-time and personalized insights into your treatment cycle reports.
Get Instant Notifications when something is “off” or needs your urgent attention.
Unlock detailed uses, videos and expected symptoms for over 150 fertility medications
No more google rabbit hole; get access to hundreds of medically reviewed resources, videos, and more.

Embie premium offers 3 subscription models and each includes a 3 day free trial

Monthly Membership – $9.99 USD
3 Month Membership – $24.99 USD (15% Discount from monthly fee)
Annual Membership – $74.99 USD (40% Discount from monthly fee)

Premium memberships are auto-renewed and you can cancel your free trial or subscription at any time.

How do I cancel my subscription/free trial?

Embie — Sun, 18 Oct 2020 11:27:02 +0000

We’re sorry to see you go. If you’d like to cancel your subscription or free trial, you’ll need to do so directly in your App/Play Store account. You have to go through the specific app store to cancel the renewal. Please check out the guides from Google and Apple on how to cancel subscriptions:

Here are the instructions for the Apple app store: Within the Apple App Store, tap on the Embie subscription and then tap the “Automatic Renewal” toggle to cancel.

Here are the instructions for Google Play store.

How do I get a refund for my Embie Subscription?

Embie — Sun, 18 Oct 2020 11:24:10 +0000

For Embie Premium users who were subscribers before March 11, 2021, here’s how you get a refund for your Subscription.

For iOS users: While we don’t have the ability to refund your purchase (only Apple can do that since they manage all the payment processing via the App store; they don’t allow third party app developers to issue refunds), here’s all the information you’ll need to request a refund from them. (https://support.apple.com/en-us/HT204084) Here is another guide our users found helpful (https://www.imore.com/how-to-get-refund-itunes-app-store).

For Android users: Please write us at info@embieapp.com so that we can consider your case for a refund.

Why was I charged by Embie?

Embie — Sun, 18 Oct 2020 11:22:58 +0000

If you received a bill from either Google Play Store or Apple’s App Store for Embie, your account was enrolled in our premium subscription prior to March 11, 2021.

Embie users used to receive a free trial of Embie premium for 7 days. You have to manually cancel the subscription before the end of your trial period, otherwise the account becomes automatically subscribed to our monthly (or otherwise selected) subscription model.

Please note that the Google Play Store/App Store will bill you for the subscription up to 24 hours before the end of your 7 day trial.

What happens to my info if I take a break from treatments or premium membership?

Embie — Sun, 18 Oct 2020 11:22:08 +0000

We know how hard it is to go through fertility treatments and here to support you through your break.

You can pause your subscription at any time and the information you’ve entered will be waiting for you when you’re ready to return.

You’ll continue to have access to all the free features in our app like our community and tracking features. You’ll never lose access to your data.

Why does Embie cost money when Fertility treatments already cost so much?

Embie — Sun, 18 Oct 2020 11:20:35 +0000

We want to be transparent here as we’ve been asked this question a few times.

We truly understand what a financial burden treatments can be. Our founder literally moved abroad to get her costs of treatments down.

Embie require a full time staff to support it, monthly recurring costs and ongoing development. This requires the company to be for profit.

For a platform to make money to sustain its costs with advertising (so that it’s free to users), it takes hundreds of thousands of users, which takes a lot of time to build and a mass market. Women and couples receiving treatment are still a small segment of the population, and therefore a subscription model is the one that makes sense from a financial perspective at this point.

We do hope that in the future – as we gain popularity or the investment part of the industry stabilizes after covid – we can make Embie accessible to all for free, but at this time we are unable to.

We offer flexible options with monthly, quarterly and annual subscriptions, which we hope fit your already tight budget.